Return Refund Policy
Return and Refund Policy
Refund Policy. Unless otherwise provided by law or by a particular Service offer, all purchases are returnable within Ten (10) days from your receipt of the product shipment. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your return package needs to have a copy of the receipt with the item or proof of purchase. When we’ve received your returned item within the 10-day time frame, you will be refunded according to your original payment method within five (5) days, minus $6.95 return shipping fee. Purchases and returns are eligible within the 48 contiguous U.S. states only. Returns are not available outside this territory. Original shipping cost will not be refunded.
You will be responsible for paying for your own shipping on return items. Shipping costs are un refundable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. If you do not have a receipt, a credit in the amount of the purchase will be credited to you.
If you believe that PREPARE NOW TV has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply.
Shipments and returns are only within the boundaries of continental US. PREPARE TV will NOT accept any returns for any shipments outside the mainland except Hawaii and Alaska.
Digital Products and E-book Refunds
Downloads of digital products and E-books are delivered as downloads, they are not a tangible product and not returnable, except orders that were placed in the wrong digital format for your devices.
If the file received by you is defective, you will receive a replacement file, or store credit for any other store purchase within a year. Electronic product purchases are final once the materials are received by you.
Refunds will be returned by the same means they were received, within fifteen days, or a store credit will be issued for future purchases.
Refunds are not available for digital products once they have been downloaded/received. Please note the products are easily identified that it is in electronic format.
Printed Book Refunds and Returns
If you purchase a print copy of one of our books through Amazon, all refunds, returns and exchanges are be handled by Amazon. Amazons returns policy may be accessed at the following link: Amazon Returns & Refunds
– Books must be in new condition.
– Books must be returned with all original shrink wrap packaging intact.
– Media items such as audio books must be unopened and still in their plastic wrap
Prepare Now TV will replace any item that is delivered defective, and we will pay for the return shipping. If ther are multiple items in a product (kit, package) please return only the defective item which is what will be replaced, not all items in the kit. If the merchandise purchased was defective upon arrival to you, notify us of the defect and return the defective product item to us in the same package it was delivered in, and a replacement product will be shipped out at no additional cost to the customer. If there are multiple products within the package, return only the defective item for replacement.
Damages made during shipping should be reported to the shipper directly to make a claim. Your shipment is insured for free up to $100.
These items cannot be returned: Food products and water products. No refunds are available for these products except where noted in the product information of our warehouse, if any.
The customer is responsible for return shipping costs on returned items that are not defective, all refunds will be minus a restocking fee of up to 20% of the original charge of the order.
If the order is shipped before cancellation that are purchased with a credit or debit card will incur a 3.5% fee to be deducted from the refund.
This policy may change at any time for any reason without notice. Check this policy periodically for any changes that may affect your needs.